COVID-19 Update for our customers

11 August 2020

Coronavirus (COVID-19) update for our customers

The safety and well-being of our customers, team members and suppliers is Kitchen Mania’s number one priority. We’d like to let our customers know what we’re doing to reduce the risk of our team and our community becoming unwell.
Our immediate focus is preparedness, prevention and care. As a result, we have put in place a number of measures to help reduce the spread of COVID-19 to any of our customers, team and suppliers.

As you will be aware, the Auckland region has moved to level 3 restrictions from midday today (12/08/2020) until midnight on Friday 14th August. During this time our office and design teams will be working remotely from home and are available to answer any questions you might have, or to design your new kitchen.

What level 3 means for our customers who are expecting production and installation of their new kitchens:

Our factory and installation teams will be fully functioning. They will be following strict hygiene precautions and social distancing for the health and safety of our team and our customers.

If your kitchen is booked to be installed during Level 3 restrictions:

-      We will contact you and discuss the requirements for your kitchen installation to go ahead as planned.

-      We will ask if you are happy for your kitchen installation to go ahead in the first instance.

-      Our installation teams will be checked in with daily to confirm they, and anyone in their bubble are free of any respiratory, cold or flu symptoms.

-      We will check that you, and anyone in your bubble are free of any respiratory, cold or flu symptoms.

-      Our installers will be required to be able to work in your kitchen alone, or at a minimum of 5m distance from you, or anyone else in the household.

If your kitchen is due to be site measured during Level 3 restrictions:

-      We will contact you and discuss the requirements for your kitchen site measure to go ahead as planned.

-      We will ask if you are happy for your kitchen site measure to go ahead.

-      Our site measurers will be checked in with daily to ensure they are free of any respiratory, cold or flu symptoms.

-      We will check that you, and anyone in your bubble are free of any respiratory, cold or flu symptoms.

-      Our site measurer will be required to be able to work in your kitchen alone, or at a minimum 5m distance from you, or anyone else in the household.

 

We are doing everything we can to ensure the smooth production and installation of your kitchen at level 3. We appreciate your understanding during this time and we will endeavor to be in touch with you if there are any changes to our plans or protocols over the coming days.